Is It Time to Hang Up on Your Legacy Telephone System?

Replacing Legacy Telephone System

For most organisations, voice communications are still an essential part of their wider unified communications strategy. Voice is how your workforce communicates with each other and can also make up a large portion of your contact centre. However, many organisations haven’t upgraded their voice communications for some time.


In addition to the impending deadline that will see legacy ISDN networks switched off by 2025, there are a number of issues you’re likely to encounter if you’re still using outdated technology in your voice communications. Here are just three of these.


1) It’s hindering your growth. Legacy phone systems are often inflexible and unscalable, meaning they can’t grow with you. For example, if you were to move a portion of your workforce into a new building, legacy phone systems can often be tricky to relocate. You may also face struggles in expanding capacity; it probably won’t be possible to add new users on a per-seat basis as your organisation expands. This leaves you with two options, incurring high costs to add capacity in larger blocks, or leaving your staff and external parties frustrated by a solution where there aren’t enough lines to cope with the volume of calls.


2) It’s not cost effective. First and foremost, actual call costs are higher for outdated legacy phone systems than the kinds you incur from their more modern, IP-based equivalents. Costs like these add up. Furthermore, maintenance costs are often much higher when operating legacy phone systems, especially those that have officially reached end of life. Spare parts may be difficult to come by and, in some cases, you may even struggle to source an engineer with expertise in these outdated systems, leading to extended periods of downtime that subsequently incur a further additional cost in the form of lost business.


3) It’s harming productivity. With more employees expected to work from home on an ongoing basis, organisations need a telephony solution can be picked up easily from any location. If workers have to spend time on complex rerouting processes, or end up turning to other solutions to keep in touch, such as personal mobile devices and messaging apps, this wastes time and effort that could be spent in far more productive ways. Furthermore, legacy phone systems won’t be able to offer many of the reporting and analytics essential to productivity. Without this level of proper insight, organisations can’t assess which parts of their operations are working well and where improvements need to be made. Without this it is much harder to effectively plan strategy, training or future upgrades.


Time to Upgrade with 4C Strategies


Having an up-to-date voice solution in place, and one that be easily controlled from a central location, allows your organisation to take back control of its communications strategy, react more quickly to the evolving needs, and save money. To find out more, speak to one of 4C Strategies’ telephony experts today on 01858 438938, or email