Everything You Need to Know About Migrating to Microsoft Teams Telephony

Microsoft Teams Telephony

For some time now, Microsoft Teams has been finding its way to the centre of many businesses’ collaboration strategies as it offers a convenient central location for users to work together on all manner of projects, especially in a world where workforces have become remote and disparate. Microsoft’s ongoing investment into Unified Communications as a Service (UCaaS) means that it’s now possible to further integrate Teams into your wider unified communications strategy via your telephony.

Microsoft Teams Telephony makes it possible to move your entire UCaaS strategy into Teams, opening the door to the highly coveted single-pane-of-glass environment that so many organisations aspire to in managing their modern teams. Recent massive shifts in the way that we work have made it crucial that team members have a central location to come together in spite of physical distance, and managing your entire UCaaS strategy with Microsoft Teams makes this possible.

 

The Prerequisites of a Microsoft Teams Communication Strategy

 

Microsoft Teams telephony is flexible and scalable enough to suit the needs of all manner of organisations, whether the need be purely for video conferencing or for a complete, organisation-wide telephony strategy.

The Microsoft Phone System solution for PBX access works with Skype for Business clients and Microsoft Teams, as well as certified devices, allowing organisations to replace their existing PBX entirely. Users can use Teams telephony to transfer calls, receive them, mute conversations, and much more.

If you’re intending to go all out and use Teams as a complete PBX replacement, you will need one of two things:

  • The Microsoft Phone System, which is the technology used to enable PBX and call control functionality within the Microsoft 365 cloud (via Teams).
  • PSTN connectivity, either using Microsoft as your telephony carrier, and building your entire environment through Teams, or connecting your own carrier to Teams via Direct Routing. Direct Routing might appeal to organisations that have existing agreements with a PSTN provider that they wish to continue with. With Direct Routing, you don’t have to replace your existing phone system. You can simply use supported Session Border Controller technology to connect with Microsoft Teams.

If you’re migrating from an existing Skype for Business voice solution into Teams, Microsoft also has a range of tools available to aid in that transition.

Next, it’s time to customise your PBX replacement to suit your organisation and its unique requirements. Microsoft Teams telephony facilitates a whole host of features for your UCaaS operations, including cloud auto attendants, call queues and audio conferencing for internal users.

 

Migrating to Microsoft Teams Telephony

 

Once you’re set up, the final step is to migrate your users into Teams. Where possible, it’s advisable to begin introducing users to the new features in advance. Make sure everyone is well acquainted with the various functionality and able to work it. When you’re ready to make the full migration, ensure that your team members have all the training they need to access things like voicemail, caller ID, call parking, and everything else that exists within the Microsoft Teams telephony ecosystem.

(See also: Navigating the Roadmap to Microsoft Teams: From Pilot to Deployment)

 

Seeking Advice from an Independent Microsoft Teams Telephony Expert

 

If you’re unsure whether or not the move to Microsoft Teams telephony could be right for your organisation’s UCaaS strategy, you may want to consult an expert in order to find out.

4C Strategies has a team of consultants ready to help. Our expert consultants can assist organisations in developing their UCaaS strategies through Microsoft Teams as well as with deploying a Microsoft Teams telephony solution and migrating users.

To find out more, call us today on 01858 438938, or email webenquiries@4c.co.uk.