The NHS is banned from purchasing any more fax machines from this month and has been told by the government that it must stop using the machines entirely by 31st March 2020.   The Department of Health has stated that a move to more modern communication methods is needed in order to improve patient…

Formulating Your IT Strategy As a new year begins, the time has come for organisations to begin formulating their strategy for the year ahead, with specific tactics being laid out to fit into the organisation’s core goals for the year. Your IT strategy is no different to this, but the planning and implementation process behind…

  Wi-Fi technology is now being installed in many hospital waiting rooms and GP surgeries throughout the UK, which is opening up possibilities for a variety of new tools to be used within NHS organisations. How could these tools be used to improve patient experiences, and what other benefits could they provide?   A key…

No one will have missed O2’s data outage last week; even if you were lucky enough not to be affected, you’ll most likely have caught the day’s dramas on the news. Last Thursday’s events were a wakeup call for everyone in the telecommunications industry.   Whist it is rare to see an outage as widespread…

  A recent estimate by McAfee valued the damages associated with cybercrime at an incredible $400 billion, up from $250 billion just two years ago, with the costs incurred by UK businesses also stretching into the billions.   In a bid to protect themselves from this new wave of cybercrime, organisations are investing increasing amounts…

Today’s burgeoning technology industry has led the British public to expect an incredibly high level of technological advancement in every aspect of day-to-day life. In the past, the NHS has struggled to keep up with ever-changing user demands. One area in particular in which NHS technology has struggled to evolve at a sufficient pace is…

In today’s “customer is king” market place, customer experience has become the most important differentiator for many an organisation. This, in turn, has presented a number of challenges to these organisations’ contact centres. Call centre agents are now expected to deal with more diverse communication channels than ever before, whilst simultaneously expected to continue offering…

Is the NHS Overly Reliant on Outdated Technology for Communications?   A recent study has shown that hospitals across the country continue to be reliant on outdated technology, with thousands of fax machines still in use.   Senior doctors described the continued use of these outdated technologies as “ludicrous” and said that more up-to-date forms…

Any telecoms consultant will tell you that SIP trunking in the cloud has two key benefits: simplicity and saving.   The positioning of VoIP as the modern primary telecommunications technology has granted many organisations both financial savings and the utilisation of a range of capabilities. SIP trunking provides cost-effective communication between any location (and its…

  4C Strategies is delighted to welcome Adrian Fulford to its team of expert ICT consultants. Adrian joined the 4C Strategies team in August.     Adrian has over 30 years’ experience in the telecommunications industry, including ten years working as a Senior Network Technical Design Consultant at one of Europe’s largest IT services and…