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Avaya CS1000 to Reach End of Manufacturer Support

  Communication Server 1000 (CS1000) a server-based, fully-featured Avaya IP PBX solution. On 9th April 2018, Avaya ended the sale of new CS1000E systems, along with CS1000 Release 7.6. Release 7.6 was the final CS1000 software release.   As of 9th April 2019, Avaya will no longer support CS1000 Release 7.6.   What is Avaya’s Offering to…

Has Microsoft Teams Changed the Landscape of Unified Communications?

  What is MS Teams and how should it influence the development of your UC Strategy?   Microsoft Teams seems to have had a significant impact on the unified communications (UC) market since its release in early 2017, and Microsoft claims that Teams is the fastest growing product it has ever released (Source: Microsoft), with…

NHS News: Meeting the Health Secretary’s Requirement to Phase Out Pagers

  Following a recent announcement that fax machines are to be phased out across the NHS, a report has now come out claiming that Health Secretary Matt Hancock intends to ban pagers in the NHS in England. The pagers will need to be phased out entirely by the end of 2021, and all Trusts are…

Ringing the Changes: How Much Does Your Phone Number Matter?

In the last six years, the amount of time that Britons spend talking on a landline has halved, whilst mobile data usage has multiplied by 10.   New research by Ofcom has shown that attitudes towards traditional telephone numbers are changing. With smartphone ownership on the up, and landline use continuing to dwindle, research shows…

Updating the NHS: Preparing for the Fax Machine Phase-Out

  The NHS is banned from purchasing any more fax machines from this month and has been told by the government that it must stop using the machines entirely by 31st March 2020.   The Department of Health has stated that a move to more modern communication methods is needed in order to improve patient…

How Important is Your IT Strategy?

Formulating Your IT Strategy As a new year begins, the time has come for organisations to begin formulating their strategy for the year ahead, with specific tactics being laid out to fit into the organisation’s core goals for the year. Your IT strategy is no different to this, but the planning and implementation process behind…

How Can Effective Communication Technology Improve Patient Experiences?

  Wi-Fi technology is now being installed in many hospital waiting rooms and GP surgeries throughout the UK, which is opening up possibilities for a variety of new tools to be used within NHS organisations. How could these tools be used to improve patient experiences, and what other benefits could they provide?   A key…

What Must Organisations Learn From the O2 Network Outage?

No one will have missed O2’s data outage last week; even if you were lucky enough not to be affected, you’ll most likely have caught the day’s dramas on the news. Last Thursday’s events were a wakeup call for everyone in the telecommunications industry.   Whist it is rare to see an outage as widespread…

The Importance of Cyber Security

  A recent estimate by McAfee valued the damages associated with cybercrime at an incredible $400 billion, up from $250 billion just two years ago, with the costs incurred by UK businesses also stretching into the billions.   In a bid to protect themselves from this new wave of cybercrime, organisations are investing increasing amounts…

The NHS of the Future: Dynamic Communication and Collaboration

Today’s burgeoning technology industry has led the British public to expect an incredibly high level of technological advancement in every aspect of day-to-day life. In the past, the NHS has struggled to keep up with ever-changing user demands. One area in particular in which NHS technology has struggled to evolve at a sufficient pace is…

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