Industry News

Higher Education Technology Student Wellbeing

How Technology Can Track Student Wellbeing and Prevent University Dropouts

Student Wellbeing and Covid-19 Student wellbeing is a hot topic within the higher education sphere of late, mainly as a result of the Covid-19 pandemic and its effects on learning…

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How to run a successful UC pilot

UC User Adoption: A Guide to Conducting a Successful Pilot

Piloting and subsequent migration to a new unified communications platform will not be one-size-fits-all to increase user adoption. Running a successful pilot can be the key to ensuring user uptake…

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Contact centres, chatbots and AI

Chatbots and AI: The Future of Contact Centres

Contact centres have historically been deployed by organisations as an on-premise service; typically in one central location with a high density of agents. For many years, the contact centre only…

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Meeting fatigue in UC

The Battle of Meeting Fatigue: How Vendors Will Fight in 2022

UC vendors are starting to weave tools into their applications designed to help users set and communicate boundaries.   For most of us, the past two years have been unprecedented…

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Microsoft Teams Telephony

Everything You Need to Know About Migrating to Microsoft Teams Telephony

For some time now, Microsoft Teams has been finding its way to the centre of many businesses’ collaboration strategies as it offers a convenient central location for users to work…

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Replacing Legacy Telephone System

Is It Time to Hang Up on Your Legacy Telephone System?

For most organisations, voice communications are still an essential part of their wider unified communications strategy. Voice is how your workforce communicates with each other and can also make up…

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Facebook Rebrand: What is the Metaverse?

The Facebook Rebrand and Mark Zuckerberg’s “Metaverse”: Is the Future Entirely Virtual?

Yesterday, at company event Facebook Connect, Mark Zuckerberg announced that Facebook is undergoing a major rebrand and will here on out be named “Meta”. “Meta” comes from the Greek word…

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CS1000 Reaches End of Manufacturer Support

Analogue Exchange Lines Approaching End of Life: What You Need to Know

In 2025, Openreach will officially turn off the analogue Public Switched Telephone Network (PSTN) in favour of a fully digital network. From this point onwards, every phone line in the…

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Best Practice for Managing Internal and External Teams

Best Practice for Managing Internal and External Teams

Excellent and well-managed coordination of internal and external teams can enhance projects by ultimately bringing out the best of what every party has to offer. However, managing internal and external…

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UC EXPO 2021

The “New Normal” in Unified Communications: Time to Take Stock?

Unified Communications During Covid-19   The last 18 months have been pivotal for unified communications. As a nation of workers found itself turning dining tables into desks and bedrooms into…

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