Industry News

The provision of flexible working plays an important part in making it possible to attract and retain the best possible employees. It also allows organisations to adopt and evolve to…

The modern contact centre experience now takes an omnichannel approach and consists of a combination of non-voice and voice channels. developments are taking place and it is interesting to watch…

Cloud services don’t go down, do they? But, this is the second time in as many months where Microsoft has suffered an outage which has taken downtime to over a…

As we celebrate not only the start of a new year, but the start of a new decade, it makes sense to look back on how 2019 changed the unified…

In Dave Mailer’s regular column for No Jitter, he looks at some of the biggest and boldest predictions for the unified communications industry in 2020 and discusses the viability of…

4C Strategies has assisted Cardiff University in the undertaking of a competitive procurement exercise to find an IT Service Provider to redesign and deliver a new state-of-the-art network to replace…

Following the 4C Strategies recent blog explaining the Network Services 2 (RM3808) procurement process, we are now pleased to announce that we are again using this process with one of our NHS Trust clients.     The project is in…

Gill Rowbotham, Principal IT Consultant at 4C Strategies will be speaking at “How Microsoft Teams is transforming intelligent communications” being held at the UCL in London on 4 December 2019.…

What is the Network Services 2 framework? It is a Crown Commercial Services (CCS) framework which provides public sector buyers with access to networks and telecommunications services without the need…

In Dave Mailer’s regular column for No Jitter, he looks at a consultant’s role in an ever changing UC world. The article is below and a link to the article…