4C Strategies Case Study – RDASH

The Project

Outdated legacy systems in NHS Trusts are common and are detrimental to both digital transformation and agile working.

This NHS Trust operated from 14 telephone systems, 6 service providers, using 3 different manufacturers. Collaboration was impossible and there were numerous examples of duplication in work across these cumbersome platforms.

The new solution recommended by 4C Strategies will deliver a fully cloud based agile solution which will offer a ‘single point of contact’ system. This means that all locations will be working from the same platform, offering the same services across the board. Not only will there be one central telephone contact centre, but also on offer will be multiple methods of communication including email, and instant messaging including WhatsApp and social media. In addition, all management information will be centralised, which will allow all locations to have access to the same data.

Background

Rotherham Doncaster and South Humber NHS Foundation Trust (the Trust) operates services in 200 locations across Rotherham, Doncaster and North Lincolnshire, employing over 3,700 staff.

4C Strategies was invited to act as the Trust’s independent unified communications expert and undertake a review of the current arrangements across the Trust.

 

4C Strategies RDASH Case Study

 

Brief

4C Strategies was instrumental in supporting the Trust and delivered:

  • A full strategy report following stakeholder workshops, a technical audit and a financial analysis
  • An outline and full business case which was presented to the senior team.
  • Procurement documentation and management of supplier submissions.

By fully understanding the Trust’s needs and by collaborating with key stakeholders, 4C Strategies secured a successful delivery and put forward a detailed recommendation which is being implemented.

 

Internet First

 

Outcome

The new communications infrastructure and telephony solution will deliver:

  • Reduced delayed transfers of care.
  • Quicker in-patient admission.
  • Greater collaboration and efficiency at an increased pace.
  • Consolidation of property.
  • A centralised operating system and improved contact centre function.

 

For further information call 01858 438938 or email nhs@4c.co.uk.

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4C Strategies Case Study – RDASH

Outdated legacy systems in NHS Trusts are common and are detrimental to both digital transformation and agile working.

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WHAT DO OUR CLIENTS SAY?
Ulster University
Donna O'Kane

“Dave very quickly gained a solid understanding of our requirements, some of which are unique due to history and geography in Northern Ireland. He brought an unsurpassed level of market and technical knowledge relating to unified communications and demonstrated a unique ability to balance any business or technical challenges that arose as the project progressed. Dave worked as a genuine member of our team forming strong working relationships with, and most importantly gaining the trust of, all of our stakeholders, ranging from telecommunications staff, through senior academics, to our board directors.”

Cambridgeshire County Council
Sue Grace, Director Corporate and Customer Services

"4C became a valuable member of our project team by producing high quality documentation, helping us to understand the UK marketplace and playing a full and proactive role in the evaluation. The 4C procurement ‘tool-set’ fully captured our requirements and allowed the suppliers to clearly articulate their proposals at all stages of the Competitive Dialogue. If you have a need for an independent ICT consultancy we would have no hesitation in recommending 4C Strategies."

University of Oxford
Stuart Lee, Deputy Chief Information Officer

"We were extremely pleased with the work we commissioned 4C to do for us. Exploring the infrastructure complexities within Oxford is a difficult task, but 4C did this diligently and to a high standard. We were kept in touch all the way through and this felt very much like a partnership, shaping the recommendations jointly. The final report delivered to time and to scope and offered very good value for money."

Northern Lincolnshire and Goole NHS Foundation Trust
Steve Mattern, Associate Director of IM&T

“The project to replace the telephone systems in our three hospitals was always going to be a major challenge for the Trust. We retained 4C to help us to develop our strategy, go out to procurement and transition to the new solution in one coordinated step at all three sites.

West London Mental Health Trust
Trevor Nelms, Director of Business Technology

"4C Strategies has assisted in a range of complex ICT projects, from inception through to deployment, and demonstrate a rare ability to bring together technical expertise with business acumen and tight project management skills"

University of Edinburgh
Tony Weir, Director of IT Infrastructure

"We chose 4C as a strategic partner to help the University manage a large-scale project to modernise the University’s telephony service.  This project involved full upgrade to the University’s VoIP infrastructure and migrating over 5,000 analogue extensions to the new system.  4C where chosen for their expert skills in telephony, the quality of their strategic advice and their ability to manage a business-critical project, all of which have proved invaluable in assisting the University to deliver a successful project."

University of Westminster
Thierry Delaitre, Head of FST Technical Services Department

"4C has played a key role in defining and delivering this important Mobile Learning project for the Faculty of Science and Technology. Their technical skills, relationship with the wider University, sector knowledge and project & change management skills have significantly contributed to the success of this project and its transition to Business As Usual"

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