4C Strategies Case Study – RDASH
The Project
Outdated legacy systems in NHS Trusts are common and are detrimental to both digital transformation and agile working.
This NHS Trust operated from 14 telephone systems, 6 service providers, using 3 different manufacturers. Collaboration was impossible and there were numerous examples of duplication in work across these cumbersome platforms.
The new solution recommended by 4C Strategies will deliver a fully cloud based agile solution which will offer a ‘single point of contact’ system. This means that all locations will be working from the same platform, offering the same services across the board. Not only will there be one central telephone contact centre, but also on offer will be multiple methods of communication including email, and instant messaging including WhatsApp and social media. In addition, all management information will be centralised, which will allow all locations to have access to the same data.
Background
Rotherham Doncaster and South Humber NHS Foundation Trust (the Trust) operates services in 200 locations across Rotherham, Doncaster and North Lincolnshire, employing over 3,700 staff.
4C Strategies was invited to act as the Trust’s independent unified communications expert and undertake a review of the current arrangements across the Trust.
Brief
4C Strategies was instrumental in supporting the Trust and delivered:
- A full strategy report following stakeholder workshops, a technical audit and a financial analysis
- An outline and full business case which was presented to the senior team.
- Procurement documentation and management of supplier submissions.
By fully understanding the Trust’s needs and by collaborating with key stakeholders, 4C Strategies secured a successful delivery and put forward a detailed recommendation which is being implemented.
Outcome
- The new communications infrastructure and telephony solution will deliver:
- Reduced delayed transfers of care.
- Quicker in-patient admission.
- Greater collaboration and efficiency at an increased pace.
- Consolidation of property.
- A centralised operating system and improved contact centre function.
For further information call 01858 438938 or email nhs@4c.co.uk.

4C Strategies Case Study – RDASH
Outdated legacy systems in NHS Trusts are common and are detrimental to both digital transformation and agile working.