Northern Lincolnshire and Goole NHS Foundation Trust

The Client

Northern Lincolnshire and Goole NHS Foundation Trust provides acute hospital services and community services to a population of more than 350,000 people across North and North East Lincolnshire and East Riding of Yorkshire. Its annual budget is circa £300 million, it has 850 beds across three hospitals and employs around 6,500 members of staff.

The Project

The Trust had three legacy telephone systems at Grimsby, Scunthorpe and Goole that were starting to become unreliable and due to lose manufacturer support.

To address these issues and put in place a modern communication solution to support new ways of working, the Trust took a strategic decision to initiate a replacement project.

How 4C Helped

Our first piece of work for the Trust was to develop a technology strategy. To achieve this objective, we met with key stakeholders to gain a thorough understanding of the business requirements and the current ICT infrastructure.

Following agreement that the optimum way forward would be to deploy a single multi-site IP telephony solution and Microsoft’s Skype for Business application, we were retained to develop the Outline Business Case and Invitation to Tender documentation for an OJEU procurement.

After helping the Trust to manage the procurement for telephony and LAN through to contract award, we were retained to deliver a comprehensive implementation support service involving auditing, project management and consultancy activities.

Outcome / Benefits

The overall outcome of the 4C project is that the Trust has a new multi-site Mitel IP telephone solution supporting users in three main hospitals and numerous community sites. The system is connected to resilient SIP trunks with 03 DDI numbers and third party applications for contact centre, auto attendant, voice mail, conferencing, paging and call logging features.

The main benefits of the investment are as follows:

  • Patient safety has improved as the Trust is no longer relying on ageing and unreliable infrastructure for internal communications.
  • Customer service has improved as a result of new features and additional trunk capacity.
  • Staff productivity has increased as all users are now connected to the same telephone system.
  • The ability to overcome foreseen but unexpected technology failures has improved due to the use of IP technologies, SIP trunks and virtual 03 DDI numbers.
  • Operating costs have fallen due to the use of new technologies and services.
  • The ability to deliver an effective telephony management service from a central location has improved.

Northern Lincolnshire and Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Foundation Trust provides acute hospital services and community services to a population of more than 350,000 people across North and North East Lincolnshire and East Riding of Yorkshire.

Ulster University
Donna O'Kane

“Dave very quickly gained a solid understanding of our requirements, some of which are unique due to history and geography in Northern Ireland. He brought an unsurpassed level of market and technical knowledge relating to unified communications and demonstrated a unique ability to balance any business or technical challenges that arose as the project progressed. Dave worked as a genuine member of our team forming strong working relationships with, and most importantly gaining the trust of, all of our stakeholders, ranging from telecommunications staff, through senior academics, to our board directors.”

Cambridgeshire County Council
Sue Grace, Director Corporate and Customer Services

"4C became a valuable member of our project team by producing high quality documentation, helping us to understand the UK marketplace and playing a full and proactive role in the evaluation. The 4C procurement ‘tool-set’ fully captured our requirements and allowed the suppliers to clearly articulate their proposals at all stages of the Competitive Dialogue. If you have a need for an independent ICT consultancy we would have no hesitation in recommending 4C Strategies."

University of Oxford
Stuart Lee, Deputy Chief Information Officer
Northern Lincolnshire and Goole NHS Foundation Trust
Steve Mattern, Associate Director of IM&T

“The project to replace the telephone systems in our three hospitals was always going to be a major challenge for the Trust. We retained 4C to help us to develop our strategy, go out to procurement and transition to the new solution in one coordinated step at all three sites.

West London Mental Health Trust
Trevor Nelms, Director of Business Technology

"4C Strategies has assisted in a range of complex ICT projects, from inception through to deployment, and demonstrate a rare ability to bring together technical expertise with business acumen and tight project management skills"

University of Edinburgh
Tony Weir, Director of IT Infrastructure

"We chose 4C as a strategic partner to help the University manage a large-scale project to modernise the University’s telephony service.  This project involved full upgrade to the University’s VoIP infrastructure and migrating over 5,000 analogue extensions to the new system.  4C where chosen for their expert skills in telephony, the quality of their strategic advice and their ability to manage a business-critical project, all of which have proved invaluable in assisting the University to deliver a successful project."

University of Westminster
Thierry Delaitre, Head of FST Technical Services Department

"4C has played a key role in defining and delivering this important Mobile Learning project for the Faculty of Science and Technology. Their technical skills, relationship with the wider University, sector knowledge and project & change management skills have significantly contributed to the success of this project and its transition to Business As Usual"